There has been an apparent business decision at BurstNET to strategically relocate their main facility then to have their customer contracts and equipment purchased by another brand. This relocation appears to be a possible attempt to remove themselves from their current business liabilities.
Starting 20 March, BurstNET begun a relocation operation with less than 10 days notice to most of their clients, this saw many of their customers without notice and resulted in customer data and services becoming inaccessible and without accountability of who in total had custody of customer servers and thereby data. Equipment was reported by former clients to be removed from the old facility rapidly and in a disorderly manner.
This lack of open accountability has had the effect of causing many customers severe reputation loss. BurstNET has not responded correctly to most customer tickets and has subsequently sold their assets to a company created on 12 March, DigiPLUS. Custody of co-location servers (e.g. equipment not owned by BurstNET/DigiPLUS but rather their customers) have not been to date been fully accounted for to our knowledge.
It is strongly advised to avoid BurstNET and/or DigiPLUS due to stability and security concerns as there is no guarantee of availability nor security of sensitive and/or confidential data. If you are an existing customer it is advised as soon as you get access to your data to immediately perform a backup (if you are a VPS or dedicated server customer) or repossess (Co-location) your equipment and seek alternate arrangements.
We are releasing this notice as a part of our commitment to the Internet community as this incident has had security implications.
BurstNET was a datacenter operator, where they hosted virtual private servers (VPSes) dedicated servers and offered physical rack space for colocation customers at their facilities. The two facilities in question are:
1205 O'Neil Highway, Dunmore, Pennsylvania (Confirmed, old facility)
422 Prescott Ave, Scranton, Pennsylvania (Unconfirmed, new facility)
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